Privacy Policy – City Sathi
Last Updated: 09 June 2026
City Sathi (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or any services provided by City Sathi.
By accessing or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Residential or Service Address
- PIN Code
- Profile Information provided by you
Booking Information
- Details of the services you request
- Appointment dates and times
- Booking history
- Customer instructions related to the service
Payment Information
Payments made through third-party payment gateways are processed securely by those providers. City Sathi does not store your complete debit card, credit card, UPI PIN, or banking credentials on its servers.
Technical Information
When you use our platform, we may automatically collect:
- IP address
- Device type
- Browser type
- Operating system
- App and website usage information
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Create and manage your account.
- Process and confirm bookings.
- Assign service professionals.
- Provide customer support.
- Send booking confirmations and service updates.
- Process payments and refunds.
- Improve our website, application, and services.
- Prevent fraud and unauthorized activities.
- Comply with legal obligations.
3. Sharing of Information
We may share your information only when necessary, including with:
Service Professionals
Your name, phone number, address, and booking details may be shared with assigned technicians solely for the purpose of delivering the requested service.
Payment Service Providers
Payment-related information may be shared with trusted payment gateways to process transactions securely.
Legal Authorities
We may disclose information when required by applicable laws, regulations, court orders, or governmental requests.
Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Remember user preferences.
- Improve website functionality.
- Analyze traffic and usage patterns.
- Enhance user experience.
You may disable cookies through your browser settings; however, some features of our platform may not function properly.
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your information.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services,
- Fulfill legal and regulatory obligations,
- Resolve disputes, and
- Enforce our agreements.
When information is no longer required, we will securely delete or anonymize it where reasonably practicable.
7. Your Rights
Subject to applicable laws, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Withdraw consent where processing is based on consent.
- Request information regarding how your data is being used.
To exercise these rights, please contact us using the details provided below.
8. Third-Party Services
Our website or application may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before using their services.
9. Children’s Privacy
City Sathi’s services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under the age of 18.
If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.
Any revised version will be posted on our platform with the updated effective date. Continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
City Sathi
📞 Phone: +91 9609727032
📧 Email: thecitysathi@gmail.com
By using City Sathi’s website, mobile application, or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.